Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

Return eligibility

To qualify, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required. For hygiene reasons, grooming products that have been used on an animal cannot be returned unless they arrived defective, damaged, or incorrect.

Starting a return

Contact us at l_euceda@hotmail.com before sending anything back. If your return is approved, we will provide the authorized return address and instructions. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Please retain your tracking information.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly with your order number and clear photos if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exchanges

The fastest way to exchange an item is to request a return. After the return is approved, place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If 15 business days have passed since approval, contact us at l_euceda@hotmail.com.